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Chapter 3: Using the Printer 3-37
Knife Does Not Operate
Problem/Symptom Possible Causes What To Do
Receipt is not cut. Paper is jammed.
The printer has a knife but the
firmware is not configured for a
knife.
All other problems.
Open the receipt cover, inspect
the knife, and clear any jammed
paper.
Enable the knife option by
reconfiguring the printer. See
“Configuring the Printer” in this
document.
Contact a service representative.
- Owner's Guide 1
- Preface 3
- How to Use This Book 4
- Table of Contents 5
- Owner's Guide v 7
- Owner's Guide vii 9
- Owner's Guide ix 11
- Owner's Guide xi 13
- Owner's Guide xiii 15
- Revision Record 17
- Information to User 18
- About the Printer 19
- Standard Features 20
- Thermal Receipt Printer 21
- Impact Slip Printer 22
- Options 23
- Model Identification Key 24
- Setup Guide 27
- Choosing a Location 28
- 2-4 Chapter 2: Setup Guide 30
- Connecting the Cables 31
- Cash Drawer Cables 32
- Power Supply Cable 33
- Loading Receipt Paper 34
- Testing the Printer 37
- Using the Printer 39
- Changing the Receipt Paper 41
- Printing on Forms or Checks 45
- PAY TO TH E 46
- ORDER OF 46
- ENDORSE HERE 48
- Check Flip 50
- Window Door 50
- 60% of size) 53
- Printer Configuration 54
- Front of Printer 56
- Front Cover 56
- Communication Interface 58
- Diagnostic Modes 59
- Receipt Test Mode 60
- Slip Test Mode 61
- MICR Test Mode 61
- Check Flip Test Mode 63
- Emulation/Software Options 64
- Hardware Options 65
- Knife Option 66
- Paper Low Sensor 66
- Printhead Resistance 66
- MICR Option 66
- Check Flip Option 66
- Basic Troubleshooting 67
- Printer Beeps 69
- Printer Will Not Print 70
- Poor Forms Print Quality 72
- Poor Receipt Print Quality 72
- Knife Does Not Operate 75
- Other Serious Problems 76
- Returning a Printer 77
- Ordering Thermal Paper 79
- Ordering Parts and Supplies 80
- Forms Specifications 81
- Check Specifications 82
- Ordering Ribbon Cassettes 82
- Ordering Documentation 82
- Technical Specifications 83
- Slip Forms - Recommendations 85
- Standard Receipt Features 87
- Graphics 88
- Bar Code Fonts 88
- Optional Features 89
- Reliability 90
- Certifications 91
- Temperature and Humidity 92
- Electrical 92
- Slip Media 92
- Receipt Media 93
- Migration 94
- Performance Requirements 94
- Slip Format 95
- Slip Throughput 96
- Character Format 97
- Ribbon Life 98
- Receipt Printing 99
- Receipt Throughput: 103
- Partial Cut Knife 104
- Receipt Paper Low: 104
- Interface Description 105
- DIP Switch 107
- Switch 1 is shown 107
- Electrical Interfaces 108
- Character Sets 109
- Switch Settings 109
- Code Page 437 110
- Code Page 850 111
- Code Page 852 112
- Code Page 858 113
- Code Page 860 114
- Code Page 863 115
- Code Page 865 116
- Code Page 866 117
- Dimensions and Weight 118
- Communication Interface 119
- Using BASIC to Send Commands 120
- RS-232C Interface 121
- 50ms Pause after Each Line 122
- RS-232C Communications 123
- XON/XOFF Protocol 124
- DTR/DSR Protocol 125
- Function 126
- Pin Numbers 126
- Cash Drawer Connector 127
- Programming Guide 129
- By Command Code 130
- 1B followed by the 131
- BMP file data 131
- By Function 136
- Graphics Commands 140
- Status Commands 140
- Barcode Commands 141
- Page Mode Commands 142
- Macro Commands 142
- MICR Check Reader Commands 142
- Check Flip Commands 143
- User Data Storage Commands 143
- Flash Download Commands 144
- Comparison to 7156 145
- Macro Capability 147
- Comparison Chart 148
- Command Descriptions 150
- Exceptions: 151
- Close Form 151
- Open Form 151
- Perform Full Knife Cut 152
- Perform Partial Knife Cut 152
- Generate Tone 152
- Return Home 153
- Initialize Printer 154
- Set Slip Paper Eject Length 154
- Bit of n 158
- Bit Function 158
- Set Slip Paper Waiting Time 159
- Select Slip Station 161
- M Feed and Cut Mode 162
- Select Receipt Station 163
- Print Test Form 163
- Print and Eject Slip 164
- Print and Carriage Return 165
- Feed n Print Lines 165
- Feed n Dot Rows 166
- Add n Extra Dot Rows 167
- Set Line Spacing to 1/6 Inch 168
- Set Line Spacing 169
- Print and Feed Paper 170
- Print and Reverse Feed Paper 170
- Print and Feed n Lines 171
- Reverse Feed n Lines 171
- Reverse Feed n Dots 172
- Horizontal Tab 173
- Set Column 173
- Set Horizontal Tabs 175
- Set Relative Print Position 176
- Select Justification 178
- Set Left Margin 179
- Set Printing Area Width 180
- Select Pitch (Column Width) 183
- Select Print Modes 185
- Station 188
- Select Double Strike 192
- Cancel Double Strike 192
- Select Character Code Table 194
- Select Character Size 197
- Summary of Rotated Printing 201
- Select Bit Image Mode 203
- Formulas: 204
- Data (Printed Down 206
- Then Across) 206
- Define Downloaded Bit Image 209
- Print Downloaded Bit Image 211
- Batch Mode 214
- Transmit Printer Status 216
- Transmit Printer ID 217
- Type ID (n=4) 218
- ASC Hex Dec 219
- Transmit Status 224
- Real Time Commands 228
- Preferred Implementation 228
- Alternate Implementation 229
- Related Information: 232
- 1 = Transmit Printer Status 232
- 3 = Transmit Error Status 233
- Real Time Request to Printer 235
- ASCII: GS ENQ 237
- Hexadecimal: 1D 05 237
- Decimal: 29 5 237
- Value of Byte: 237
- Auto Status Back 238
- Bar Code Commands 242
- Select Bar Code Height 243
- Print Bar Code 243
- Select Bar Code Width 247
- Print Data in Page Mode 249
- Select Page Mode 250
- Select Standard Mode 251
- Execute Macro 258
- MICR Commands 259
- MICR Parsing 260
- Variable Length Fields 261
- Other Parameters 262
- Sample Parsing Formats 264
- Status Status Byte Value 267
- Check Serial Number 269
- Exception Table Entry Format 272
- Check Flip Command 274
- Read from User Data Storage 275
- User-Defined Fonts 276
- Flash Allocation 277
- Erase User Flash Sector 278
- Request Printer ID 280
- Get Firmware CRC 281
- Return Microprocessor CRC 282
- Erase the Flash Memory 282
- Erase Selected Flash Sector 283
- Reboot the Printer 285
- Universal Serial Bus 287
- Host Configuration 289
- To update the firmware: 291
- Configuring the Printer 294
- Installing the Drivers 298
- USB Cable Strain Relief 299
- Checking the Installation 300
- Running the Edgeport Utility 302
- Uninstalling the Drivers 303
- Troubleshooting 305
- Frequently Asked Questions 306
- Index-2 308
- Index-3 309
- Index-4 310
- Index-5 311
- Index-6 312
- Index-7 313
- Index-8 314
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