
Chapter 3: Using the Printer 3-33
On-Line, Paper Status, Error LED Flashes
Problem/Symptom Possible Causes What to Do
On Line, Paper
Status, Error LED is
blinking.
Receipt paper is out. Change the
paper now. Do not run a
transaction without paper as the
data may be lost.
Change the paper immediately. See “Loading
and Changing the Receipt Paper” in the Owner’s
Guide.
Receipt, front or flip cover is
open.
Close the cover. The printer will not operate with
any of the covers open.
The knife is jammed. Open the receipt cover and check the knife. Clear
any jammed paper you can see. Tear off any
excess paper against the tear-off blade.
The slip is jammed. Open the Front Cover and clear paper from path.
The carriage is jammed. Open Front Cover and clear paper from path.
A jam during flip. If visible through Front Window, open access
door and clear paper jam, if not, open Front
Cover and clear jam.
Receipt paper is low.
There are about 4.5 meters, ± 3 meters, (15 feet, ±
10 feet) of paper left. Change the paper soon to
avoid running out of paper part way through a
transaction. See “Loading and Changing the
Receipt Paper” in this document.
AC supply voltage is out of
range.
If paper is not low and no conditions indicate
that the thermal printhead is too hot, then it is
likely that the power supply voltage is out of
range. Contact a service representative.
On Line, Paper
Status, Error LED is
blinking.
Thermal printhead temperature
is out of range.
The printhead may overheat when printing in a
room where the temperature is above the
recommended operating temperature or when
printing high density graphics continuously,
regardless of the room temperature. In either
case, the printer will shut off. If the temperature
of the printhead is too hot, adjust the room
temperature or move the printer to a cooler
location. If the printhead is overheating because
of printing high density graphics continuously,
reduce the demand on the printer.
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